Lab Five, under the expert guidance of Ann Marie McCarthy, specializes in a comprehensive range of user-centered UX services. Our offerings include UX research, strategic insights, and mentorship, all designed to empower organizations in optimizing their user experiences.
WHO WE ARE
Our team
Ann Marie McCarthy
Founder, Mentor, and UX Researcher
Ann Marie McCarthy is an accomplished UX strategist, leader, and mentor with a wealth of experience in highly regulated service industries, including biotechnology, financial services, and HR, payroll, and workforce management. Her expertise spans various areas, from establishing UX research practices and offering guidance on 508 compliance and accessibility standards to conducting ethnographic research in people's homes and vehicles for the automotive sector. Ann Marie is also adept at moderating summative usability tests, which have played a pivotal role in aiding medical device manufacturers in achieving successful FDA submissions.
Among her notable achievements, Ann Marie organized an annual presentation of UX research at the Fidelity Center for Applied Technology, which garnered more participation from Fidelity employees than any other event in the center's history. At TIAA, she received recognition for her successful pilot of a new usability lab in Boston, effectively doubling the team's capacity to deliver rapid and cost-effective testing.
Her contributions were further acknowledged at UKG, where she received an award for outstanding achievement for leading the UI Refresh of a suite encompassing over 16 workforce management web applications.
In addition to her consulting work, Ann Marie McCarthy also shares her knowledge and expertise as an instructor in the Master of Design Innovation program at the Massachusetts College of Art and Design.
Liza McKinnon
UX Researcher
Liza McKinnon is a creative individual with a multi-disciplinary background. She holds a B.S. from Boston University in Speech, Language, and Hearing Sciences, which encompasses aspects of human development and basic sciences. Her college career commenced with a focus on French language and culture at Tulane University.
Following her graduation from BU, Liza delved into speech pathology as a Speech Language Pathologist Assistant (SLP-A), gaining two years of valuable experience before embarking on a journey into User Experience Research. Her previous education and experiences have endowed her with a keen attention to detail and an unwavering commitment to the user's perspective.
When not engaged with work, Liza enjoys spending quality time with her partner and their Bernese Mountain Dog. Her hobbies include weekly baking (her latest favorite being blueberry lemon coffee cake), crafting with yarn, and reading library books on her Kindle.
Todd Lacroix
Senior UX Designer
Todd Lacroix leverages a rich and diverse background in design, engineering, and healthcare to create exceptional user experiences. Most recently, Todd's experience at Think Round allowed him to design responsive, data-driven prototypes for virtual reality products, and his time as a contract UX Designer at Pelican Invests was marked by his ability to improve information architecture and user flows, demonstrating not only his dedication to user-centric design principles but also his ability to effectively address pain points in the fintech industry.
Todd's capabilities go beyond just UX design. During his tenure at Sante Laboratories, he wore multiple hats as a Systems Designer and Associate Microbiologist in a fast-paced manufacturing environment and ISO lab. His expertise in designing systems and organizational documentation was instrumental in enhancing overall efficiency, while his contributions to scientific research were invaluable and showcased his multidisciplinary approach.
Todd gained significant technical experience at Applied Materials and Samsung Austin Semiconductor, where his problem-solving skills shone through. As an award winning senior process tech, Todd established himself as an authority on the semiconductor engineering process. Moreover, he leveraged his foundational UX education to create and manage Standard Operating Procedures (SOPs), which improved operational efficiency and adherence to established protocols.
Interested?
At Lab Five, we are dedicated to elevating your business through exceptional user experiences. Our comprehensive services encompass countless means and exploration capable of ensuring that your products resonate with your audience. If you're curious about how Lab Five can help your business thrive with the power of UX, we invite you to get in touch. Your journey to enhanced user experiences begins here. We are happy to work with you on site, remotely, or in our offices.
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